Fair usage policy
Last updated: October 4, 2026
Katteb plans include unlimited chat, images and video within fair use: you never buy top-ups and you are never surprised by a bill. What a plan measures is agent time, the minutes an agent is actually working, counted inside rolling windows: up to 30 hours a week on Lite and 120 on Business. These are the numbers and the rules.
Agent time
Agent time is measured in minutes an agent is actually running. The minutes are counted inside a rolling window of a few hours and inside a rolling week. When a window is full the next run waits and starts by itself when time frees up: a scheduled task moves to its next slot, and a manual task tells you when it can run again.
The numbers by plan
| Plan | Agent time | Chat, images and video | Agents at once | Seats |
|---|---|---|---|---|
| Lite | up to 90 minutes in any 3 hours, and 30 hours a week | Unlimited, a fair-use limit applies | 1 | 1 |
| Business | up to 300 minutes in any 7 hours, and 120 hours a week | Unlimited, a fair-use limit applies | 5 | 3 |
Chat, images and video
Chat, images and video in the chat box, and the images, video and audio a task generates, are unlimited within a monthly fair-use limit that resets with every billing period. Running an agent does not count toward it on these plans; what it generates does, and each task has its own limit on the media it can generate.
What does not count
A task that fails on our side (a host or browser failure, or a capacity shortfall) counts against neither your agent time nor your fair-use limit. A task you stop yourself counts only the minutes it ran.
Teams
Team members on the Goals plan share the account's agent time and fair-use limits; the numbers above are per account, not per member.
Changes
We may adjust these numbers as the service evolves, and any change appears here first. Your account's current numbers are always on your billing page.
Questions?
Write to us at [email protected]