Automate Responses to Instagram DMs on Prices and Delivery
This task automates replying to all Instagram direct messages received today related to prices, availability, and delivery details. The agent reads your info sheet and responds based on your provided information, saving time and ensuring consistent customer communication.
Open my Instagram inbox and answer today's messages about prices, availability and delivery from my info sheet.
Runs on the Tasks plan and the Goals plan.
Who This Is For and When It Pays Off
This task suits small to medium businesses and individual sellers who regularly receive customer inquiries via Instagram DMs about pricing, stock availability, or shipping options.
It is particularly valuable when immediate or same-day responses improve customer satisfaction and increase sales conversion by reducing response wait time.
Businesses using Instagram as a primary sales or marketing channel will benefit most from automating DM replies on common questions.
How the Katteb Agent Does It: Step by Step
- Signs in securely to your Instagram account through the web interface within your browser.
- Navigates to your Instagram inbox and filters direct messages received today.
- Identifies messages mentioning prices, availability, or delivery keywords using natural language processing.
- Reads your provided info sheet details for pricing, product availability, and delivery terms.
- Composes personalized replies based on matching message content to your info sheet data.
- Sends responses individually in your Instagram DMs using your official account.
- Marks or tags replied messages for easy follow-up if needed.
- Logs all activity and compiles a summary report of replied messages.
What You Give the Agent Before It Starts
- Your Instagram login credentials or a session signed in within the browser where Katteb runs.
- A clearly structured info sheet containing prices, product availability, and delivery terms. This can be a simple text file, spreadsheet, or document.
- Instructions on any specific keywords or phrases to look for in messages if you want customization beyond the default price, availability, and delivery triggers.
- Optional template preferences if you want the replies in a certain style or include additional info such as contact details or promotions.
What a Good Result Looks Like
The agent replies to 90% or more of qualifying Instagram messages received that day, depending on message clarity and relevance.
Responses are sent within 15-30 minutes after task initiation, ensuring timely customer engagement.
You receive a clear activity report listing messages handled, reply content used, and any messages flagged for manual review.
The conversation tone stays professional, informative, and consistent with your brand's voice as defined in your template or instructions.
What to Expect and What Is Not Promised
The task requires that you maintain an active and accessible Instagram account that Katteb can log into automatically or through a signed-in browser session.
The accuracy of replies depends on how comprehensive and clear your info sheet is; ambiguous or inconsistent data can reduce quality.
Instagram may impose rate limits or temporary blocks on automated messaging; Katteb operates within platform rules but cannot guarantee uninterrupted sending if limits are reached.
The agent identifies message intent via keyword detection and contextual clues but may miss some inquiries if phrased unusually or outside typical question formats.
Content moderation or platform review of your Instagram account is not handled by Katteb and remains your responsibility.
Questions people ask
Can Katteb reply to all types of Instagram messages?
This task specifically targets messages about prices, availability, and delivery based on your info sheet. It does not handle complex or unrelated inquiries requiring personal judgment or negotiation.
Is my Instagram login information safe with Katteb?
Katteb runs inside your browser and uses your active sessions, so login credentials are not stored on external servers. Security depends on your local device and browser safety practices.
How detailed should my info sheet be?
Provide clear, organized data on your product pricing, stock levels, and delivery policies. The more detailed and up to date it is, the more accurate and helpful the replies will be.
What if Instagram limits the number of messages I can send?
Instagram enforces limits on messaging frequency to prevent spam. Katteb respects these rules and may pause or slow responses if limits are approached, so some messages might remain unanswered until the next run.
Can I customize how the replies sound?
Yes, you can supply templates or guidelines on tone and wording preferences before starting the task, allowing replies to reflect your brand voice.
