Customer support

Sort and Triage Your Support Inbox Efficiently

This task helps you organize your customer support inbox quickly and efficiently. The Katteb agent sorts emails by topic, replies automatically to common questions using your FAQ, and highlights messages needing your direct input.

What you type to the agent

Go through my support inbox, tag each email by topic, answer the simple ones from my FAQ, and list the ones for me.

Run this task in Katteb Press the button and this lands in the chat box, ready to send.

Runs on the Tasks plan and the Goals plan.

Who This Task Is For and When It Pays Off

This task is ideal for small to medium businesses receiving frequent customer support emails. It suits teams or solo operators who want to reduce clutter and respond faster without hiring additional staff.

It pays off when your inbox is overwhelmed with repetitive queries and you want to prioritize high-value or complex requests while ensuring quick answers to common questions.

If you find your support emails piling up and slow responses affecting customer satisfaction, this task can restore order and efficiency.

Businesses handling daily customer support via email.
Teams needing to prioritize complex support issues.
Anyone wanting to offload repetitive responses to an AI.
Situations requiring better insight into inbox workload.

How the Katteb Agent Does It, Step by Step

Signs in to your email support account (e.g., Gmail, Outlook) securely within the browser.
Scans unread and recent emails in the support inbox for processing.
Analyzes each email content to identify the topic using natural language processing.
Tags each email by detected topic categories for easy filtering and review.
Matches email content against your provided FAQ or canned responses.
Automatically replies to simple, common queries using your FAQ text or templates.
Compiles a list of emails requiring your personal attention or more detailed processing.
Delivers a report summarizing tagged topics, sent replies, and emails flagged for you.

What You Provide Before the Task Starts

Access credentials for your support email account with permissions to read, tag, and send emails.
A detailed FAQ or canned responses document covering common customer questions.
Instructions on topic categories you want for tagging (e.g., billing, technical support, returns).
Preferences on which emails the agent should handle automatically versus those to list for you.
Any specific email folders or labels to monitor, if your system uses them.

What a Good Result Looks Like

A neatly organized support inbox where every email is tagged by topic, making navigation and follow-up faster.

Simple questions are answered immediately from your FAQ with appropriate, clear responses.

You receive a curated list of emails needing your thoughtful review, prioritized by urgency or complexity.

Typically completed within 30 to 45 minutes depending on inbox size and volume.

Deliverables include updated inbox with tags/labels, sent replies to qualifying emails, and a summary report.

Near-complete topic tagging accuracy for clarity.
Automated replies sent to 70-90% of repetitive queries based on the FAQ.
A concise task report listing remaining emails (~10-30%) requiring your intervention.
Completed task in under 45 minutes for an average weekly support inbox volume.

What to Expect and What Is Not Promised

The agent depends on your FAQ quality to handle common questions accurately. Updates there improve reply relevance.

Complex or ambiguous requests are flagged for your review rather than answered automatically.

Sign-in credentials must allow the agent to read, tag, and send emails; certain corporate security policies may restrict this.

The tagging and reply process respects platform limits and spam rules but cannot bypass rate limits or external restrictions.

All actions are done once during the task run; continuous inbox monitoring requires a separate Goals plan.

Questions people ask

Can the agent handle multiple support email accounts at once?

This task is designed to process one support inbox per run. For multiple accounts, run separate tasks or consider the Goals plan, which can manage several agents concurrently.

How secure is providing my email credentials to the agent?

Katteb uses secure, encrypted connections and runs inside your browser with no external storage of passwords. Credentials are only used for the duration of the task and kept confidential.

What if my FAQ doesn’t cover all common questions?

The agent can only respond from the information you supply. It will tag and list unhandled emails for your attention, so updating your FAQ improves automation over time.

Can the agent learn from emails it processes to improve tagging?

This task uses predefined rules and your FAQ to tag and reply. It does not self-learn or adapt in this one-run task but can be configured with improved instructions in future runs.

Will the agent mark emails as read or move them in my inbox?

Yes, the agent marks addressed emails as read and applies tags or labels as configured to help you manage your inbox easily.

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