Request Reviews from Recent Buyers via Email
This task helps e-commerce businesses connect with recent buyers by sending personalized emails that request product reviews. By targeting purchasers from the previous week with direct links, businesses can increase review volume and gain valuable customer insights.
Email everyone who received an order last week and ask for a review, with the direct link to the product.
Runs on the Tasks plan and the Goals plan.
Who This Is For and When It Pays Off
This task is ideal for e-commerce store owners, marketing managers, or customer service teams who want to improve their product review count and overall reputation. It is especially useful after a steady flow of orders has been delivered and customers have had enough time to assess the product.
It pays off when recent buyers are engaged promptly, usually one to two weeks after delivery, to maximize response rates while the purchase experience is still fresh.
- Suitable for e-commerce platforms like Shopify, WooCommerce, BigCommerce, or custom store setups.
- Best executed weekly to keep review requests relevant and timely.
- Helps improve product ratings and customer trust with authentic feedback.
How the Katteb Agent Does It, Step by Step
- Sign in securely to the user's e-commerce platform or order management system to identify customers who received orders last week.
- Extract the email addresses and order details, including product names and direct product page URLs.
- Draft a personalized email template that includes a friendly request for a product review and inserts the appropriate direct review link for each product ordered.
- Use the user’s email service or integrated marketing platform (like Mailchimp, Klaviyo, or Gmail) to send the emails individually or in batches.
- Monitor delivery statuses and initial response rates during the sending process to ensure emails are successfully dispatched.
- Log the activity and prepare a summary report detailing how many emails were sent and links included.
- Handle minor follow-up actions such as responding to out-of-office replies or bounced messages if configured.
What You Give the Agent Before It Starts
- Access credentials for your e-commerce platform or wherever order shipment data is stored.
- Access credentials for the email service you want to use to send requests.
- An approved email template or permission to generate one with your branding and tone.
- Specification of the time window for selecting orders (e.g., 'last week').
- Your preferred method for including review links (direct product page URLs or a third-party review system).
What a Good Result Looks Like
The agent sends a well-crafted, personalized email to each buyer who received an order in the specified timeframe, with direct links making it easy to leave reviews.
A typical successful run includes contacting all qualifying customers within minutes and producing a summary report that details the number of emails sent and the products linked.
Expect an uplift in review submissions within the following days, usually measurable as a 10-20% response rate depending on your customer base and email engagement history.
- Emails sent within one session lasting up to 30-45 minutes.
- A clean, professional email format with clear calls to action.
- A summary report listing total recipients and any issues encountered.
What to Expect and What Is Not Promised
This task depends on having accurate and accessible order and email data with permission to contact customers.
The agent does not guarantee customer responses or positive reviews, only that the review request emails are sent promptly and correctly.
Sign-ins require valid credentials and may involve two-factor authentication as per platform rules; the user may need to assist with authentication during the task.
The operation abides by email sending best practices but cannot control spam filters or external email platform limitations.
All content is subject to user approval prior to sending to ensure compliance with brand voice and legal requirements.
Questions people ask
Can the agent customize the email content for different products?
Yes, the agent can insert product-specific details and direct review links into the email template for each customer, ensuring relevancy and a personalized approach.
What e-commerce platforms does this task support?
The agent supports popular platforms such as Shopify, WooCommerce, BigCommerce, and can also work with custom platforms if access to order and customer data is available.
How does the agent access email services safely?
The agent uses your provided email credentials to connect securely and send emails from your account. It does not store passwords beyond the session and follows best practices to protect your data.
What if some customers have unsubscribed from marketing emails?
The agent respects your existing unsubscribe lists and only contacts customers who have not opted out, reducing the risk of unwanted communications.
How soon after sending the emails will reviews start coming in?
Typically, customers begin submitting reviews within a few days after receiving the request. Response rates depend on your audience and email engagement history.
