Sales

Answer WhatsApp Inquiries with Pricing and Hours

This task allows a Katteb agent to open WhatsApp Web and respond automatically to all customer questions received today. It provides your business with quick, consistent answers about prices and operating hours while marking messages that require your personal follow-up.

What you type to the agent

Open WhatsApp Web and reply to every customer question from today with our prices and hours, and flag the ones that need me.

Run this task in Katteb Press the button and this lands in the chat box, ready to send.

Runs on the Tasks plan and the Goals plan.

Who This Is For and When It Pays Off

This task benefits any business using WhatsApp as a customer communication channel. It suits those receiving multiple daily inquiries about pricing or business hours and needing quick, reliable responses without manual typing.

The task pays off when your customer engagement volume is high enough that manual replies slow you down or cause delays. It is useful if your prices and hours rarely change and can be standardized in answers.

Customers appreciate timely replies, and you save time spent on repetitive questions. This lets you focus on complex customer needs flagged by the agent during replies.

How the Katteb Agent Works Step by Step

Sign in to WhatsApp Web using your existing session or by scanning the QR code if required.
Access the chat list and filter conversations to those with messages received today.
Open each conversation with customer messages pending a reply.
Read the latest incoming messages in each chat to identify questions about prices or hours.
Send a standardized reply containing your business’s current prices and hours of operation.
Flag or label conversations where questions seem complex or require personalized follow-up, based on keywords or message context.
Move to the next conversation and repeat until all today's inquiries are answered.
Log summary information such as the number of replies sent and flagged conversations.

What You Provide Before the Task Starts

Access to WhatsApp Web, with a stable session ready or willingness to scan a QR code during the task start.
Clear information about your business prices and operating hours to include in replies.
A list of keywords or example phrases identifying messages that need to be flagged for your attention.
Permission for the agent to read and respond to your WhatsApp messages on your behalf.

What a Good Result Looks Like

All customer inquiries received on the current day have been replied to with consistent and accurate price and hour information.

Flagged conversations accurately highlight complex or unique questions that the agent could not answer automatically.

The entire process completes within 10 to 30 minutes depending on inquiry volume.

You receive a summary report naming the total inquiries processed, responses sent, and flagged chats for your review.

What to Expect and What Is Not Promised

The agent depends on WhatsApp Web’s availability and your active login session or QR code scan.

Messages outside of today’s date or inquiries unrelated to prices and hours may be missed or not replied to.

Complex questions might be flagged but will still require your personal follow-up to ensure customer satisfaction.

The agent does not handle multimedia content or forward messages; it only reads and replies with text.

All replies are sent according to the templates and keywords you provide, so review these carefully before running the task.

Questions people ask

Can the agent handle multiple languages in WhatsApp inquiries?

The agent can read messages in any language but replies only in the language and format you provide. To support multiple languages, you must supply translations and appropriate reply templates.

Is my WhatsApp account secure while the agent works?

The agent operates within your browser session on WhatsApp Web, without sharing credentials externally. You maintain control and can end the session at any time to stop the agent.

What if the prices or hours change frequently?

You should update the pricing and hours information before starting the task each time. The agent uses the supplied details and cannot retrieve updates automatically.

How does the agent decide which inquiries to flag?

Flagging is based on keywords or contexts you specify. For example, inquiries with words like 'custom order,' 'discount,' or 'complaint' can be flagged for your personal attention.

Can the agent reply to all message types, including voice or images?

No, the agent replies with text only and reads text messages. Voice notes, images, or videos are not processed or replied to.

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