Credits & Billing
How do I cancel my Katteb Chat plan, and can I get a refund?
Cancel any time from katteb.com/chat/billing with the Cancel plan button. Nothing more is charged, and the month you paid for stays active until it ends. Pause is there too: it stops billing until you resume.
You can ask for a refund within 7 days of any payment, the first one or a monthly renewal, by emailing [email protected] from the address on the account or opening a ticket at katteb.com/chat/support. The refund goes back to the card or account that paid, usually within 5 to 14 days, and ends the plan it paid for. Credits already used cannot be refunded. The full terms are in our terms of service.
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