Crisp AI Agent that automates unanswered conversations and first response time

Name: Crisp AI Agent that automates unanswered conversations and first response time
Availability: InStock
Author: Katteb

Customer support crisp.chat

A Katteb Agent that works inside your Crisp shared inbox to find conversations no one answered, surface repeated questions, and compute first response time for the week. It is for support leads and team leads who need daily reports, quick summaries, and clear metrics without opening multiple tabs.

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What a Crisp agent does

The jobs people usually do here by hand. Tap one in the app and it becomes a plan.

List conversations nobody has answered yet.
Summarise today's chats and the questions that repeat.
Tell me the average first response time this week.

Anything else you would do in this site by hand can be described in your own words: the planner turns it into a plan you approve before it runs.

What people use it for

Find open conversations nobody replied to

List every conversation in your Crisp Inbox with no operator reply so you can assign ownership and prevent missed customers. The agent returns the conversation ID, channel, and a screenshot of the thread so you can act immediately.

Summarise today’s chats and repeat questions

Generate a short daily brief of today’s conversations highlighting the top repeated questions and suggested knowledge base articles. The report groups similar customer questions and includes example messages for faster training or FAQ updates.

Calculate average first response time this week

Compute your team’s first response time across all conversations this week and show the average with a short trend note. Use the number to compare against SLAs and spot days or channels that need extra staffing.

Why it is worth it

See unanswered chats across channels in one list without manual filtering.
Turn repeated customer questions into prioritized knowledge base updates.
Measure first response time automatically to keep SLA targets visible.
Run now or schedule daily/weekly reports and get a screenshoted summary in chat.

Questions people ask

How does the agent access my Crisp account?

The agent runs inside a private Chrome browser on Katteb servers. You sign in there once by hand; Katteb never receives your password. The agent clicks, reads, and screenshots like a person. it does not use Crisp APIs or export data outside what appears on screen.

Will automated activity trigger restrictions in Crisp?

Automated activity inside a third‑party account can increase the risk of rate limits or restrictions. The agent acts through the browser and mimics user actions, but you should avoid excessive scheduled runs and follow Crisp’s terms. We do not guarantee it is undetectable or risk‑free.

How is first response time measured?

First response time is the interval between a customer’s initial message and your team’s first reply. The agent calculates the average across selected conversations and shows the weekly number and examples to help you understand spikes or slow channels.