Zoho Desk AI Agent that automates overdue and unassigned tickets, opened/closed counts

Name: Zoho Desk AI Agent that automates overdue and unassigned tickets, opened/closed counts
Availability: InStock
Author: Katteb

Customer support zoho.com

A Katteb Agent for Zoho Desk that reads your help desk in a private Chrome session and performs reporting and checks you schedule. It is for support managers and team leads who need a daily list of overdue tickets, unassigned-queue age, and a simple opened vs closed summary.

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What a Zoho Desk agent does

The jobs people usually do here by hand. Tap one in the app and it becomes a plan.

List overdue tickets and who owns each one.
Find unassigned tickets and tell me how old they are.
Send me a daily summary of what was opened and closed.

Anything else you would do in this site by hand can be described in your own words: the planner turns it into a plan you approve before it runs.

What people use it for

List overdue tickets and owners

The agent opens Zoho Desk, runs the overdue tickets view, and returns a list of ticket IDs, subjects, due times, and the agent assigned to each. Use the report to reassign or escalate tickets before SLA windows close.

Find unassigned tickets and their ages

The agent filters for unassigned open tickets and shows how long each has been waiting in the queue. That lets leads prioritize assignment or add temporary coverage to reduce backlog.

Daily summary of opened and closed tickets

The agent captures counts and a short list of what was opened and closed during the day and delivers a concise report in chat with a screenshot. Use it as a morning briefing or handoff note.

Why it is worth it

Runs inside a private browser you sign into once, so Katteb never sees your password.
Saves time by producing ready-to-act lists you can copy into assignment or escalation workflows.
Includes a screenshot of the Desk view so you can verify results instantly.
Charges only for the agent run time; schedule daily or run on demand.

Questions people ask

How does the agent access my Zoho Desk data?

You sign into a private Chrome session on Katteb once. The agent works by clicking and reading screens inside that browser; Katteb does not receive your password and does not access Desk via API.

Can the agent change tickets or only read them?

Katteb Agents operate through the browser you signed into. They can perform clicks and form entries like a person, but the agent will stop if a site requests multi-factor steps or a new password. Automated activity inside a third-party account can carry a risk of restriction; we do not guarantee it is undetectable or risk-free.

How do I get the daily summary and how often will it run?

After you approve a plan, schedule the agent to run now, daily, or weekly. Reports land in the chat with a screenshot and CSV-style lists; each run is billed to your Katteb monthly plan for the actual usage.