Tawk.to AI Agent that automates missed chats, agent response times, visitor questions

Name: Tawk.to AI Agent that automates missed chats, agent response times, visitor questions
Availability: InStock
Author: Katteb

Customer support tawk.to

A ready-made Katteb Agent for Tawk.to that reads your dashboard and delivers clear daily reports for support teams. It is built for site owners and support managers who want missed chats, per-agent response metrics and a short summary of visitor questions without manual review.

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What a Tawk.to agent does

The jobs people usually do here by hand. Tap one in the app and it becomes a plan.

List missed chats from yesterday and what the visitor asked.
Report response times per agent for this week.
Summarise the most common visitor questions.

Anything else you would do in this site by hand can be described in your own words: the planner turns it into a plan you approve before it runs.

What people use it for

List missed chats from yesterday

Generate a report of every missed chat from the previous day with the visitor’s first message and timestamp so you can triage follow-ups or create tickets. This uses the widget chat history and Reporting panel data.

Report response times per agent for this week

Produce a per-agent first response time report for the current week to identify slow responders and coach the team. The Agent pulls the same First Response Time metric available in Tawk.to’s Reporting section.

Summarise the most common visitor questions

Scan chat text from the chosen date range and return the top visitor questions and phrasing so your FAQ, macros and help articles match real queries. Use the summary to reduce repeat answers and speed up resolutions.

Why it is worth it

Save hours each day by replacing manual review of chat logs with a single report.
See which agents need coaching and which handle chats fastest with objective weekly metrics.
Turn recurring visitor questions into saved replies or Help Center content.
Keep a dated audit trail you can attach to tickets or hand to other teams.

Questions people ask

How does the Agent access my Tawk.to data?

The Agent runs inside a private Chrome browser provided by Katteb and reads what appears on-screen in your Tawk.to dashboard. You sign in once by hand; Katteb never sees your password and the Agent will stop if a page requests credentials.

What reports does it produce and how often?

Out of the box it produces: (1) yesterday’s missed chats with visitor messages, (2) per-agent first response time for the week, and (3) a short list of the most common visitor questions. You can run it now or schedule daily or weekly runs.

Is automated activity inside my support account safe?

The Agent behaves like a human in a browser but any automated activity inside a third‑party account carries a risk of restriction. Do not promise it is undetectable; review your Tawk.to terms and monitor for rate limits or security flags.